Return & Refund Policy

We offer a 1-day return policy. You have 1 day from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which you received it, unused, and in its original packaging. Proof of purchase or receipt is required.

To request a return, please contact us at arttouchuae11@gmail.com.

Return shipping fees are the responsibility of the customer. Return fees are determined based on the city from which the item is being returned.

Returns must be sent to Al Ain, UAE. The specific return address and return instructions will be provided after your return request has been approved.

Items returned without prior approval from Art Touch will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receiving it and contact us within 1 day if the item is damaged, defective, or different from what you ordered.

If the issue is due to an error on our part, please contact us within 1 day of receiving your order and provide photos of the item and its packaging. We will review the issue and provide an appropriate solution.

Non-Returnable Items

Certain products cannot be returned or exchanged because they are produced specifically after an order is placed or are made according to the customer's requirements.

Printed Artwork

Printed artwork is produced to order and printed specifically after the customer places an order.

Therefore, printed artwork cannot be returned or exchanged due to a change of mind, incorrect selection, or personal preference.

This does not apply if the item arrives damaged, defective, or different from what was ordered. In such cases, please contact us within 1 day of receiving your order so we can review the issue and provide an appropriate solution.

Custom-Made & Personalized Products

Custom-made or personalized products, including special orders or products made specifically according to the customer's requirements, cannot be returned or exchanged due to a change of mind or personal preference.

Sale Items

Sale items are non-returnable and non-exchangeable.

If you are unsure whether a specific product is eligible for return or exchange, please contact us before placing your order.

Exchanges

Eligible items may be exchanged in accordance with this return policy.

The original item must first be returned and approved before an exchange can be arranged.

Return shipping fees for exchanges are the responsibility of the customer and are determined based on the city.

Printed artwork, custom-made products, personalized products, and sale items are not eligible for exchange.

Order Cancellations

You may request to cancel your order within 1 day of placing the order, provided that the order has not yet been prepared, produced, or shipped.

For made-to-order or printed products, cancellation requests may not be accepted once production or printing has started.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at arttouchuae11@gmail.com.