Refund policy

Return & Refund Policy

We have a 1-day return policy, which means you have 1 day after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, please contact us at arttouchuae11@gmail.com.

Please note that return shipping fees apply and are the responsibility of the customer. Return fees are determined based on the city from which the item is being returned.

Returns must be sent to the following address: Al Ain City, UAE.

If your return is accepted, we will provide you with the necessary return instructions. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at arttouchuae11@gmail.com if you have any questions regarding returns.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and take the appropriate action.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom-made or personalized products, such as special orders or products made specifically according to the customer’s requirements.

Please contact us if you have any questions or concerns about your specific item.

Sale items are non-returnable.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item in accordance with our return policy. Once the return has been accepted, you may place a separate order for the new item.

Return shipping fees for exchanges are also applicable and are determined based on the city.

Cancellations & Refunds

You may cancel your order if it was placed by mistake within 1 day of placing the order, provided that the order has not yet been prepared or shipped.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the amount will be automatically refunded to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at arttouchuae11@gmail.com.